The cloud and cloud services are essential to be able to develop a decentralized work environment . Today we talk about some keys to protect a cloud-based contact center . Databases, platforms, third-party software... Everything depends on the cloud when a contact center is decentralized ! Not all are advantageswhen the physical disappears. If you use the cloud, you must protect yourself The contact center is a division of the company with extensive access to customer data, internal data , billing, orders and much more. Relying on the cloud to decentralize jobs is synonymous with letting your guard down.
The level of security in a call Taiwan phone number list center in the cloud must be close to excellence. Any breach or mistake can reveal the data of thousands of clients, internal data and all kinds of confidential information . NIDS is a key system to protect these services . It is a protocol that constantly monitors access to all online networks to detect network intrusions. It is vital to detect any attack, no matter how small . Two-step authentication processes are also vital. They require an extra device such as a smartphone to access. This considerably limits access by unauthorized users . Private clouds also offer greater security by not sharing data with other companies.
They are more expensive and complicated services to configure, but they offer a much higher level of security than public clouds . If you have a contact center in the cloud and want to protect yourself, it is essential that you carry out an audit to find out where you stand. Send comment Your email address will not be published. Mandatory fields are marked with * 4 reasons why it is important to use a good database Apr 27, 2022 | Databases | 0 Comments Reasons to use a good database In the information age, data is vital for the growth of any company.